Frequently Asked Questions
Choose a topic to find answers about BoomLab’s STEAM incursions, bookings and programs.
General
Questions about BoomLab, our experiences and who we teach.
How far will BoomLab travel?
We typically operate across the Hills District, Hawkesbury, Campbelltown and Sydney CBD. On occasion, we also travel to Lithgow and the Central Coast.
What topics do you cover?
Our experiences explore:
- Sound
- Vibration
- Music Technology
- Electricity
- Electronics
- Magnetism
- Light & Colour
- Digital Arts
- Air Pressure
- Voice
How many children can attend one session?
It varies depending on the learning experience. Some sessions accommodate 15 children, while others can accommodate 20, 30 or 40.
Each experience has its own maximum capacity, depending on the activities, equipment and level of interaction involved. For larger groups, we can arrange multiple sessions so everyone can participate.
What age groups do you cover?
We offer learning experiences for children aged 0–12 years. Recommended ages vary by experience.
Do you have experiences for babies?
Yes. We offer interactive technology environments for young children, including ChromaPhonics and Jungle Fever.
Explore our Long Day Care incursions or Head Sparks program.
Are your experiences suitable for students with additional support needs?
Some of our experiences have worked well for children with additional support needs or sensory sensitivities, particularly ChromaPhonics and Jungle Fever.
Please contact us so we can discuss your students’ needs, ask relevant questions and help select an appropriate experience. Suitability and adjustments depend on the group and activity.
Are your learning experiences mapped to EYLF and NESA outcomes?
We provide curriculum mapping relevant to the booked experience. Early learning experiences are mapped to the EYLF, and school experiences may be mapped to applicable NESA outcomes. Relevant mapping is included in your booking confirmation information.
Bookings & Scheduling
How to enquire, confirm a visit and prepare for the day.
How do I make a booking?
Choose your learning environment, explore the available experiences and submit a booking enquiry through our website. We will confirm the session requirements and proposed schedule with you.
What will I receive after making a booking?
Once your booking is confirmed, you will receive:
- A confirmation email with the agreed schedule and relevant documents, such as public liability insurance, Working With Children Check, equipment testing and tagging information, and applicable curriculum mapping.
- An invoice approximately one month before the visit.
- Your scheduled BoomLab experience on the agreed date.
Pricing & Payments
How sessions are priced and how invoices are paid.
Do you charge per child?
No. We generally charge according to the number of sessions required during our visit, rather than a per-child fee. Depending on your group sizes, this might be one, two or even six sessions.
How do I pay?
We usually send an invoice approximately one month before the event. Our service is generally prepaid.
If your organisation has payment restrictions, we can discuss payment on the day or during the week of the event.
Payment is usually made by electronic funds transfer (EFT), using the BSB and account number shown on the invoice. If you prefer to pay by credit card, we can send you a payment link.
Cancellations & Refunds
Our approach to rescheduling, cancellation and refunds.
What if we cancel the event?
No worries. We encourage rescheduling where possible. If you reschedule, we can retain your payment for the new date.
If you cancel without intending to rebook, we return the full amount paid.
Do you give a full refund if we are dissatisfied?
We make every effort to explain the experience in advance so you know what to expect. Under our stated policy, we do not ordinarily provide a refund solely because a customer is dissatisfied with the experience.
This is separate from our cancellation policy. Your rights under Australian Consumer Law still apply.
Do you give partial refunds?
We may consider a partial refund for stand-alone incursions if the invoice has already been paid and your child numbers drop significantly. Please contact us to discuss your circumstances.
Learning Environments
Find the right experience for your students or children.
Do you offer incursions for Long Day Care and Preschool?
Yes. Browse our Long Day Care and Preschool experience menus.
Do you offer experiences for special education schools?
We offer STEAM learning experiences for special education schools and support classes. Explore our Special Education STEM & STEAM Incursions menu. We can discuss suitable experiences and possible adjustments; please share relevant learning, sensory and accessibility needs when enquiring.
What do you offer primary schools?
Explore our Primary School STEAM incursions, currently focused on Years 4–6.
Do you offer vacation care incursions?
Yes. Explore our Vacation Care experiences for children aged approximately 5–12.